SDB CLOUD SOLUTIONS
AVAILABLE FOR SENIOR CX / CONTACT CENTER ROLES
CUSTOMER EXPERIENCE · AMAZON CONNECT · AI AUTOMATION
I’m Shane Baker, a CX and telecommunications leader focused on Amazon Connect, Salesforce, and AI-driven automation. I help teams modernize legacy contact centers into scalable, data-driven platforms.
Amazon Connect architecture
Salesforce & CTI integration
Routing, WFM & analytics
Voice, chat, SMS, self-service
Contact Shane View architecture demos
Lehi, Utah · Remote-friendly
Targeting CX leadership & Amazon Connect architecture roles (95K+)
End-to-end Amazon Connect builds covering routing, flows, prompts, and multi-channel experiences.
Salesforce & CRM integration for CTI, agent consoles, and data-driven workflows.
AI & automation using Lex, Contact Lens, and assistants to reduce handle time and improve CSAT.
Live demo environments are being built to showcase:
AWS-only contact center
Connect + Salesforce CTI
Agent workspace demo
Slack knowledge assistant
This site will soon link directly into each demo along with high-level architecture diagrams and call flows.
Ready to talk about a role, consulting engagement, or a specific contact center challenge?
Email: shane@sdbcloudsolutions.com
Or forward directly to: shanedbaker@icloud.com
© SDB Cloud Solutions · Shane Baker
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